That is entirely up to you, but remember that the person giving the feedback felt strongly enough to bother mentioning it to you. Positive feedback you can give: "I'm really happy with your determination to finish this project. October 8, 2020, 3:05 pm, BeingGuru is a Freelancing, motivation and technology blog. But I think I always use the analogy of an airplane. Are you leadership material? For this to be consistent, give your employees praise and appreciation. These are the steps you need to take to receive feedback with grace and dignity. Amato: Do you think, though, that we’re similar in that maybe we all like feedback as long as it’s good like, “Hey, you’re doing a great job,” and then if it’s not, it’s like, “I don’t like feedback”? And I struggled with my presentation in a way that I haven’t struggled before, and I felt terrible about how it went. Saima Ikram Make your feedback have the impact it deserves by the manner and the approach you use when you want to provide employees with performance feedback.Your feedback can make a difference to people if you can avoid provoking a … They’re the ones deciding whether they act on the feedback, whether they do anything about it, whether they react in the moment, the emotions, the quality of the feedback and the depth as to your use of it in making you grow from that, learning from that feedback is all about being able to [remain] comfortable while you’re receiving it and inherently feedback conversations are uncomfortable. There may be other skills or behaviors that work better for you. However, the key to growing through feedback is to act on it, putting both positive and negative feedback to work. On Tuesday at 8:00 am, I went to the person who gave me the feedback and thanked them for their feedback. Negative feedback is hard to accept, no matter who you are. Those are my ground rules but you need to be able to do it, you need to feel open to talk about it.” So it’s definitely a two-way street on it, on the receiving and the giving and the styles, and I guess a good manager will kind of know that, OK, employee A wants feedback this way but employee B, totally different. The role of the person giving feedback is to talk. What are some of the ways that people give feedback or receive feedback and yet they don’t actually realize they’re doing it based on the body language part you mentioned earlier? It can be a serious blow to the ego especially if they are used to people singing their praises. Create a free website or blog at WordPress.com. This site uses cookies to store information on your computer. Before you assume your product is fundamentally flawed, ask yourself if those who are giving the feedback are really the audience you should be targeting. Amato: Do people have to grow into receiving feedback or is it something they naturally — it’s probably not something they naturally do well. Hisham Sarwar He cared enough to tell me the truth. It reminds me of “search me, O God, and know my heart . However, business author Ken Blanchard says that, “Feedback is the breakfast of champions.”. I don’t know if you know Misty Geer —. I am a Millennial, I will own that, I’m proud of that, but I think it’s critical for everyone, that’s how we develop; that’s how we grow. And you're not going to act on it if you don't add it to your to-do list. Once you get done with the conversation, it is time to work on the counter-image that what an improvement actually looks like. Your email address will not be published. Brown: Yeah, having that conversation. When you receive negative feedback, try to use the gold standard process for dealing with conflict: Listen carefully, don't get defensive, and ask for time. I don’t want to be the center of attention the majority of the time. Sometimes negative feedback points to problems with your products or customer service. © Association of International Certified Professional Accountants. And so if you’re giving feedback through an instant message or even review points in a workpaper, through an email, text message, even a phone conversation, you’re missing a lot of communication there. Always ensure that you maintain an appreciative tone in your voice while conveying constructive feedback. I like to kind of be in the back; that’s where I’m comfortable. When the person told me this feedback point blank, my initial gut feeling was anger. The Manager’s Toolkit is the one stop action planning website for becoming an even stronger, more effective leader. “Are you able to accept constructive feedback?” This may be one of the best and toughest questions that someone has ever asked me in front of a group of highly-successful peers. When done right, it can increase trust and transparency between employee and employee, while at the same time improving customer service. When you make a conscious choice to give and receive feedback on a regular basis you demonstrate that it is a powerful means of personal development and positive change. There’s the meme that went viral with Beyoncé and Jay-Z, I think, last week. Here are 7 tips that will enable you to be a leader who not only accepts feedback, but effectively puts it into action: Ask for feedback often. Create a free website or blog at WordPress.com.Ben Eastaugh and Chris Sternal-Johnson. And so for me, silence is just an invitation to worry that I’ve done something wrong. My favorite line to respond with, whether it’s to my wife, my children, my staff or a client is, “That was tough feedback. But if you focus on listening and taking down the observations, you will more likely capture the areas that need improvement. There were tables, there was no stage, the lights were on, there was no camera, not that I’m scared of the camera, but the camera makes it so that they have to have the bright lights on you, and yeah, it just felt more natural to me. Motivation. Some things to keep in mind when delivering the bad news: give more positive feedback than negative; address behaviors, not personality traits; give your employee lots of time to respond to or address the criticism; come up with a plan together to avoid making the same mistake(s) in future. Feedback makes you a better leader. P.P.S. One of the biggest mistakes we see leaders make in their career is not knowing who really cares about their success. So I think some technology has impeded that, but also there’s other new technologies, like Zoom calls or videoconferencing, where you can be all over the world and you can see that body language and hear that tone and really have a rich conversation and not have to be in the same room as each other. © Peter Barron Stark Companies, 2020. Amato: Rebekah Brown, who set what is probably a first for the Journal of Accountancy podcast, our first Beyoncé reference on the podcast. Change ), You are commenting using your Google account. Indifference is the worst. Read our privacy policy to learn more. What are the areas we could improve on to make the organization or team even stronger? Brown: No, it’s just not a natural thing to want, but if you can get good at receiving it, if you can get good about being uncomfortable, and actually go seek out those feedback, those are the people that are able to grow and advance into leadership positions because they’re more self-aware than other people. The most highly effective leaders are coach-able. This will help you realize a vision. ( Log Out / This is a slow-moving company in a slow-moving industry of people who “don’t really get the real world”, He feels strongly that the reason people rated him so low is that he’s so much smarter than those who participated in his assessment. It’s a phenomenal book, and it really taught me that there’s more than just the word feedback. Ask clarifying questions. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. It's not only your own customer feedback that can help you improve your business. So if we’re used to getting that positive reinforcement constantly, it’s hard when you go into the workplace and that’s not there. This post will provide some practical ways to grow your business and remain competitive by monitoring and acting on all kinds of feedback. All rights reserved. Leadership myths dispelled. Ahmed Shaami Brown: You’re welcome. Whether you give a personalized written note, a positive compliment, or another type of incentive, you need to give these to all employees to keep their motivation going.". None of us know it all, and having others share their perspective about us can be very helpful. My friend and colleague Randy was right. Brown: I think just being more self-aware I think is like the first thing I think of. He was in a famous boxing arena so it makes sense. You can be able to remain comfortable with getting negative feedback and then after thinking about it and maybe checking with some others, decide to completely throw that feedback out; you don’t have to act on it. When getting negative feedback, the person that is giving you that feedback cares enough to give you that feedback so that you can improve and they’re going outside of their comfort zone to have that conversation with you so you have to respect that and honor that because they’re showing care. by Ahmed Shaami November 30, 2018, 8:47 pm 162 Views Your helpful attitude makes it clear that you can continue to take on new challenges and grow with the company. We can learn from that but you can have a conversation with someone saying, “We are both in this together, so for us to do that the best way, here’s how I best receive feedback. There were no mobile…, During this strange time we are living in, most are being pulled in multiple directions. Is Work-Life Balance Even Possible Right Now? All Rights Reserved |, Competency-Based Performance Management Systems, 360 Leadership Development Assessments (LDA). This feedback has nothing to do with how nice and fun you are and how you live your personal life. All Rights Reserved. Most of us have to catch our breath when we receive negative reviews. The role of the leader receiving the feedback is to shut up and listen. Upon getting a negative feedback, you try to respond as quickly as you can and become defensive on your side. So pay extra attention to the comments you think are way off base – there’s likely gold in them! So as you walk into meetings especially or conferences or you know that people are seeing you, just be aware of opening your eyes a little bit more, smiling, engaging, both with your thoughts and really your presence in the room so that people see that you’re engaged.
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