Viewing and exporting your bill and account history . If your bill seems high, investigate it and compare it to past bills. People are out of work, and businesses are facing tough choices about whether they can stay open,” said Premier John Horgan. How we're responding to COVID-19: Letter to customers from Roger Dall’Antonia, President and CEO, FortisBC, FortisBC set to support British Columbia during COVID-19 outbreak. “We are facing unprecedented challenges due to COVID-19. Daily updates for Weather, Traffic, News, and Entertainment. The program is now closed. The average bill savings for small businesses who qualify will be $121 per month, so the average total bill savings will be $363. To cancel your service, let us know the date you'd like us to close the account. “These measures will also provide relief to small businesses such as restaurants and retail shops who have had to close during COVID-19, and support them in reopening once the pandemic has passed.”. Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. Ways to pay your bill ; Trouble paying your BC Hydro bill? However, if you had overdue payments and were facing disconnection prior to any additional financial hardship that arose from COVID-19, you may be eligible for a Customer Crisis Fund grant up to $600. Viewing and exporting your bill and account history, Electrical connections and outages during COVID-19, Preparing your site for connection services, Overhead and underground residential connections, Multi-residential & commercial connections, Customer vault maintenance and isolations, Payment options for Electrical Service Design customers, Distribution Technical Standards and Guides, Attaching to BC Hydro poles, towers and ducts. “We hope that not having to worry about their electricity costs for a few months will help provide some temporary relief during these challenging times.”. Customers facing temporary financial hardship and possible disconnection … BC Hydro is waiving bills for these customers from April to June 2020. If your bill is higher than expected, start by comparing electricity use to past bills. sample bills show where the Customer Recovery Fund repayment amount will appear: Note: small business customers receiving credits for their bills will see a text box on their bills explaining the amount that we have credited. {* legalAcceptanceAcceptButton *}, {* backButton *} “Giving people relief on their power bills lets them focus on the essentials, while helping businesses and encouraging critical industry to keep operating.”, Premier @jjhorgan and Energy, Mines Min @BruceRalston talking @bchydro for people and businesses in a little over an hour.This up on the Hydro site now.Rates now down a percent.#bcpoli @NEWS1130 #covid19 pic.twitter.com/ppx3mPeKn7. Send me promotions, surveys and info from NEWS 1130 and other Rogers brands. Installing networked electric vehicle charging stations, Public electric vehicle charging stations in BC, Natural gas metering for multi-unit residential buildings, Natural gas space heating systems for your development, Natural gas water heaters for your development, Natural gas metering for secondary suites, Natural Gas Customer Design Build Program, Underground conduit system inspection request form, Trade Ally Network (TAN) online resource centre, Participating natural gas commercial partners, Participating electrical commercial partners, Residential Energy Efficiency Works (REnEW), Careers, training and education for Indigenous communities, Energy-efficiency programs for Indigenous communities, Billing support for customers affected by COVID-19. We’ve taken a balanced approach to ensure we support our customers that need Applications are no longer accepted. What is Renewable Natural Gas, and how is it made? This is the first rate decrease in decades. We're processing all applications that were submitted by June 30. Are you increasing the Carbon Tax despite the COVID-19 outbreak? For residential natural gas customers except those in Fort Nelson, Why didn’t you waive customer bills entirely? COVID-19 Relief Fund; Late payment and disconnection ; Non-payment disconnections in … by factors like supply and demand and economic conditions. Your email address will not be published. Electricity charges incurred from the later of April 1, 2020 or the close of your business through to June 30, 2020 are eligible to be waived. Let’s go! Call us to report a power outage in your area or to get information you couldn't find online. {* traditionalSignIn_signInButton *}, {* backButton *} We've sent an email with instructions to create a new password. As long as you apply before June 30, 2020, eligible customers can have their electricity charges waived for up to three months. Residential customers who have lost their jobs or are unable to work as a result of COVID-19 will receive a credit to help cover the cost of their electricity bills. Hydro is offering a three-month credit for individual customers, as well as three-month payment holiday for small businesses and 50-per-cent payment deferral for larger industrial customers for the same time period. monthly bills will increase by approximately six dollars per month, or nine per cent. Could LNG lead the way to lowering greenhouse gas emissions? We have a list of fees for standard service connections, alterations and meter work. Rogers Media uses cookies for personalization, to customize its online advertisements, and for other purposes. The future of energy efficiency. Customers or contractors can start a connection request online. If you have any concerns about your monthly repayment schedule, please contact customer service and we’ll make flexible payment arrangements for you: Natural gas: 1-888-292-4104 (Monday to Friday, 7 a.m. to 8 p.m.)Electricity: 1-866-292-4105 (Monday to Friday, 7 a.m. to 7 p.m.). BC Hydro is offering a help to those in need because of the COVID19. They can As an energy solutions provider regulated by the BCUC, we review the costs of natural gas and propane rates with the BCUC to make sure the rates passed on to customers are fair. “We are facing unprecedented challenges due to COVID-19. We’ve waived all late payment fees for natural gas, electricity and propane bills. “We recognize the financial stress many of our customers are facing after losing their job or having to close their business as a result of the COVID-19 pandemic,” says Chris O’Riley, president and chief executive officer of BC Hydro. We know the COVID-19 outbreak has impacted you and your families. Utilities Commission of an application submitted last August. The credit will be three times their average monthly bill over the past year at their home and does not have to be repaid. BC Hydro providing bill credits, waiving charges for customers impacted by COVID-19 VANCOUVER: BC Hydro today announced it is introducing a COVID-19 Relief Fund that will provide bill credits to its residential and small business customers hardest hit … Small businesses that have been forced to close due to COVID-19 will have their power bills forgiven for three months. How long will you continue to waive late fees? Some customers may also be eligible for BC Hydro’s existing Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills. The rates you pay are determined by whether you're using electricity at home or for your business. All rights reserved. Elapsed Pro Rata Scheduled Quantity (EPSQ) Calculator, Energy-efficiency tools for natural gas business customers, Natural gas price, market and curtailment information, Environmental benefits of Renewable Natural Gas. Customers The COVID-19 Customer Assistance Program provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Interested in signing up for Renewable Natural Gas? 2018 City of Vancouver Biogas Purchase Agreement, 2015 Biomethane purchase agreement with City of Surrey, 2015 Biomethane Energy recovery charge (BERC) rate methodology application, 2013 Third-party suppliers regulatory process, 2019 Tidal Energy Biomethane Purchase Agreement, 2020 Faromor CNG Corporation Biomethane Purchase Agreement, 2020 Matter Global Solutions BC Ltd. Biomethane Purchase Agreement, 2020 REN International Corp. Biomethane Purchase Agreement, 2020 Dicklands Farms Biomethane Purchase Agreement, 2020 Bradam Canada Inc. Biomethane Purchase Agreement, 2020 Tidal Energy Biomethane Purchase Agreement, 2020 Lethbridge Biogas Biomethane Purchase Agreement, Code of conduct and transfer pricing policy, FEI all-inclusive code of conduct and transfer pricing policy, FEI code of conduct and transfer pricing policy for ARBNNM, Commodity unbundling and Customer Choice applications, 2016 Customer Choice annual general meeting, 2016 Customer Choice program cost recovery application, 2014 Customer Choice annual general meeting, 2013 Customer Choice annual general meeting, 2008 Post implementation report and applications, 2006 CPCN application for commodity unbundling for residential customers, 2005 Post implementation review of the commercial unbundling program, 2004 Commodity unbundling and customer choice application, 2018 Customer Choice Annual General Meeting, 2019 Customer Choice Annual General Meeting, Energy efficiency and conservation program filings (2008), Balancing gas charge reconsideration of order G-187-14, 2011-2014 Price Risk Management (PRM) Plan, 2014 Price Risk Management (PRM) Review Report, 2015 Price Risk Management (PRM) Application, Application for rate treatment of expenditures under the GGRR and prudency review of incentives, BFI compressed natural gas (CNG) refueling station CPCN application, GGRR incentive funding for prescribed undertakings 3.2 and 3.4 – B.C.
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