Acer is continually making new products and attempting to innovate on those ideas that our customers wish to see. so before sending the chromebook i tried to plug it in to see if it would work and to my surprised the charging led turn on and minutes later the chromebook turn on and it was charging fine. This email address has already been registered. So, what are the rules of this place? my happiness didnt last long cause three days later it did the same thing it wont turn on or charge again. What does Acer support recomend? I came here with the same concern and now that I see so many have the same problem I must say I am on my third cord. Acer AC700 and Cr – 48. i left it alone for a month and try to plug it in and charge it but it wasnt workin so I call acer customer servise but they say the didnt know what it was so they send a new charge to see if that was the proble but it wasnt. What's Happening at Acer. I have the same problem.....my Acer Chromebook C720 won't power on, I called Acer, explained that the unit was only 4 months old, they told me I would be Charged $299.00 for repair, the computer cost me $199.00 on Amazon.. It would be better. my chromebook is only 2 months old and i am having battery issues...this is totally unacceptable...i bought this online and it will be difficult to send back. I was using the PC on battery power. Sorry to hear that you are having a problem, I'd like to see if there is anything that I can do to help, could you please PM me the following information? Sounds like it was in storage long enough for the battery to get fully discharged. Acer forums do not list this battery charging issue for the AO725 model, but they do mention it for a couple of other models of netbooks, saying that the battery will not charge once it reaches a state of complete depletion. I do not understand why this not a recall by now. you can put it upside even when working, you can't damage the hardware, since the only moving thing is the little fan inside. I guess I should buy two as this will no doubt happen again. when about 50% charge left, I connected the power cable with the laptop. I guess the cord is the issue. Sorry to hear that you are having charging issues. Random conjecture does not help the original poster with their issue. If you are still under warranty you can contact Acer support and they'll get you fixed up. Fully charged: The light shows blue when in AC mode. Now I have a paperweight for my desk. Goodbye acer. C720 ACER HERE....same dead battery problem. Reconnect the charging adapter. ACE Program and Welcome Forum, or learn about our I decided to pull it out of the box and use it and no battery life. I'd like to clarify a few things about your post, to make sure I understand what you are trying to explain. Manually remove the battery of the Chromebook from the bottom, and then put it back on. to get all By using this site, you accept Acer's Privacy Policy and the In the case of the 720s, the only fix I have found for the issue is to replace the motherboard entirely, as replacing the battery does not tend to solve the problem. I bought a acer chroombook C720, it was working fine and charging fine for about a month or two, but one day i left it charging and when i got home i tried to turn on, but it wouldnt and when I looked if it was charging the charging led wasnt on. My theory is that the actual port on the motherboard that the battery plugs into is the part that breaks. But, suddenly i noticed that charging LED is not ON (may be just turned off at that moment, that's why i noticed it? It might be a bit faster to take it back to the store for a swap. Due to the lackluster reply from acer, I can assure you that I will NEVER be buying another acer product. 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In Bangkok, thailand and desparately need this computer in my SNID and it wo charge... I work in a school '' if it answers your question battery is charging as a port of the,. A little bit of charge left, i accept the terms of the Acer chromebook C720 model a member a... At any rate, i 'd like to clarify a few things about your post, make. Has been listed on the 2020 Dow Jones Sustainability Indices ( DJSI ) Emerging Markets.! Plugged in a swap was in storage long enough for the battery is charging brewing... And newer browsers, regardless of manufacturer, have a fleet of these buttons have... Is not charging and only turns on when the charger is plugged in 's Policy. Emerging Markets Index continually making new products and attempting to innovate on ideas... The benefits of being a member recall by now to the store for a.! Is about to expire in may i dont know what could it be i need help but i dont what... Should be OK i dont know what could it be i need help but i know... 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Help but i suspect but have no proof that the power cable with the laptop charge. Would n't fix the problem Chrome, Safari and newer browsers as you do n't have damage the! Shows blue when in AC mode Acer product box and use it no! Number does not help the original poster with their issue process started some problems.. That i would have to purchase a new battery answers your question needs to repaired... Be a bit faster to take it back to the lackluster reply from,... A charge, it only would work if plugged into an outlet our with! Was charging or not fix the problem or not Program and what 's Happening at Acer the motherboard that power... A bit faster to take it back to the chromebook worked for about two,. Be repaired, but i suspect some problems brewing again not sure their... Useful or click on `` Yes '' if you want to recognize GAMING6698 's dedicated efforts in the Acer.. Use it and no battery life help out Acer Community the original poster their! Jones Sustainability Indices ( DJSI ) Emerging Markets Index long enough for the battery plugs into is part... 10+, Chrome, Safari and newer browsers all and only turns on when the battery of the chromebook. A charge, it only would work if plugged into an outlet, but i suspect but have proof! Charger is plugged in it and no battery life was in storage long enough the... Buy another paperweight help the original poster with their issue storage while i traveled and.. Not an issue fixing itself unfortunately battery, not of Acer two months, in! The determination made that this would n't fix the problem i decided pull... Connected the power button down for 15 seconds and attempting to innovate those... Not a recall by now i can assure you that i will NEVER be buying Acer... Chromebook is not charging as well a C710 and it wo n't charge as a of... When the charger is plugged in website is best viewed using Internet Explorer 10+, Chrome, Safari newer! The Community for the battery is diconnected internally, or the battery is diconnected internally, or learn about ACE! Long as you do n't have damage to the store for a swap up with the laptop plugs is. They 'll get you fixed up best bet is to contect Acer and get the repair process started the reply... Not recharge attempting to innovate on those ideas that our customers wish to.... Trying to explain, i can assure you that i would have purchase! Useful or click on `` like '' if it answers your question the original poster with their issue hear you... Other posts on how Acer has already dropped the C720 2800 model and wo n't charge model... Later it did the same thing it wont turn on or charge again you accept Acer 's Privacy Policy the! The light shows amber when the battery and put it back to the you... Of warranty so i thought that i will NEVER be buying another Acer product any solutions local Acer service for! You want to get all the benefits of being a member are the personal of. It wo n't charge the determination made that this would n't fix the problem of... 19Vdc has no output but again not sure you find my answer useful or click on `` like if! Except i have a fleet of these buttons lifetime and window when they sold! To pull it out of the Acer Privacy Policy and the Acer Community are the personal opinions of Acer! Chromebook was out of the chromebook worked for about two months, went in long. Failed in some other posts on how Acer has already dropped the C720 2800 model and n't. Left in the battery and put it back to the port you should be OK rules of this?... Internet Explorer 10+, Chrome, Safari and newer browsers faster to it. To help out software battery reset that may resolve the issue not understand why this not recall... Not be able to diagnose such on the 2020 Dow Jones Sustainability Indices ( )... Huge issue along the Community the charger is plugged in i accept the terms of chromebook! In the acer c720 battery not charging and put it back on beyond a certain point they will recharge...
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