Only one can key up and talk while the other listens. I don't know what changed or what was done to rectify the 'packet loss' that was causing stuttering video but after a few days of back and forth with Jennifer it cleared up and has remained clear. The doorbell audio keeps switching back and forth, listening mode....talk mode. Same result.. I just installed a Ring Doorbell 2 yesterday and I am getting a very strange recording pattern. It is hardwired in, and my internet connection is 130 Mbps down and 6 Mbps up and my signal strength is RSSI-56 (Good). Echo occurs when the sound coming out of the speaker, originating from the far end, re-enters the microphone and is sent back to the far end. Interesting how my firmware only says " Up to Date", so I never know what version I'm on. I hope I'm wrong about that. Overall, you have enough speed to operate your Doorbell - having it up and running so it can record any alerts - so that's great, even with your restrictions on speed! Community post on extending Wifi with a Chime Pro. How busy are those competing networks? I tried the Chime Pro kit. Use your phone with an app like WiFi Analyzer to check that, looking at the Chime Pro network channel, not your router channel. I just installed a Ring Doorbell 2 yesterday and I am getting a very strange recording pattern. Hence, the cutting in and out. Same issue here. IMHO (based on some experience with SIP / VoIP), the audio interruption with Ring is due to poor calibration of the noise/echo cancelling filter. I went as far as taking my doorbell over to my son in laws where his works fine. It’s like watching Minecraft in front of my house. By using our Services or clicking I agree, you agree to our use of cookies. Ring has never and will not admit it is a problem with their doorbell. Since it was released, there have been complaints with the choppy audio. as a result i had choppy sound. Hence, the cutting in and out. I had both my cell/app and the ring on the same wifi. To avoid congestion, I recommend trying different channels on the 2.4Ghz network, and using the 5Ghz network for in home devices, if possible. :(. I have exactly the same issue with a brand new Ring Pro, and this analysis makes perfect sense to me...sad! Simply put, without going into tech explanation, it is a faulty design and a simple part could fix the entire problem. From watching your video, there looks to be a lot of brick, which I assume you use around your house as well. I have a WiFi point right inside the door giving me 38 RSSI on 2.4ghz (I put it there to try and get rid of these issues - I've also tried on 5ghz and was no improvement). They said that it was unable to connect due to the ANDROID phone I was trying to setup on. It was clearly a bad unit and I waited too long to return it, to do the install due to health issues in our household.. It was missing motion events and actual rings (wasn't even chiming the mechanical Doorbell sometimes). I tried both an S9 and an Pixel 3.. something I discovered in my tests. something I discovered in my tests. You need a Wi-Fi booster and I’d suggest powerline as that’s the only thing that improved things for me. Good lord man, can you not share your fix with us and put us out of our misery ? I've been troubleshooting this for over a year. You know, half duplex would be like a walkie talkie. Overall, you have enough speed to operate your Doorbell - having it up and running so it can record any alerts - so that's great, even with your restrictions on speed! If I need to do a reset on this can I do it while still hardwired in? By James on August 17, 2020 Technology News, Tips & Tutorials. Lastly, I opened my cell phone. To prove this further, I am thinking of what I can do to isolate the two componets that will fit and not short out the board. For future reference you may share a video by selecting share and copying the url link and pasting it in your response on the Community, if you are comfortable doing so. We do not recommend neighbors to email Community, as this is so you can instead be able to share your video and discuss this further with other neighbors. It was missing motion events and actual rings (wasn't even chiming the mechanical Doorbell sometimes). From the 30 second clips it records like 2 seconds, then freezes for like 8 then records like 4 more seconds then freezes the rest. The following link will show you the steps to do this: Ring Video Doorbell Pro Speaker Replacement. Without a fix, I'm going to have to return it. The doorbell audio keeps switching back and forth, listening mode....talk mode. once i put my cell on cell network the majority of the choppy went away. A power cycle is as easy as disconnecting wires for a few seconds and reconnecting. Things you could look into for the future could be things like getting an. about 12 mns ago i ordered the standard Ring (before the pro came out) from Amazon US and had it sent to the UK. I was constantly getting a poor signal notification from my doorbell, which have since stopped. needless to say I have spent hours trying all channels and 2.4 or 5GHz.I have also installed and EERO mesh network since then. Hopefully you're still in your return period. Considering your situation though, I do give you props for having video quality still this good in your specific environment! Press question mark to learn the rest of the keyboard shortcuts. Press question mark to learn the rest of the keyboard shortcuts. Another theory I've read online are that it was a change in the firmware -- the traffic on Ring's servers was too high so they throttled everyone's speeds down. First unit experienced choppy audio from both mic and speaker on phones, Echo devices, and computer. Keep in mind, while the 2.4Ghz frequency is most commonly congested, it also travels much more reliably over distance and through tough interferences. Although I have abviously heard this many times before and never thought much about it, it dawned on me that when I keyed the mic next to someone with a radio, the other radios around me would squeel and echo my voice back after I transmitted. And when/if they do fix the problem, we all will be stuck with the old doorbell! EDIT: Also just to add, I do Skype calls every single day, often with 2 or 3 people at once and the quality is HD quality with perfect sound, no hiccups, so I find it hard to believe that the Ring cannot manage the same on my internet connection. We do not recommend neighbors to email Community, as this is so you can instead be able to share your video and discuss this further with other neighbors. So I’ve been battling with ring support and my new doorbell pro for several weeks now to try and get a choppy audio issue solved. I really like the look and design of the product and want it to work right so bad. It sounds like you covered all the bases of troubleshooting for this concern. The Ring Pro at my home works great. I get choppy audio on anything less than 2mbps up so you’ve no chance with .25 up.
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