maybe it thinks theres an update but there isn’t; maybe it will resolve next time they release one etc. Ring Chime and Chime Pro Note: Do not press the setup button or remove the device from power while it is updating. I had the same problem. I do know my chime updated right after I set it up but the doorbell just acting like it was dropped on it's head or somthing....LOL! Just spent an hour on the phone with support on this Firmware issue. but nothing ever changes. There has been no change. Ring is an Amazon device not a Google. I put it up to replace my doorbell 2 around a month ago. I'm still at 1.16.00263. I bet the Techs don't even realize this if my theroy is correct, ****I included a attachment to the right of this****. I have not contacted support since my last call with them. Ring, please stop covering up product problems and get your act together. Been at 2....005 for a few weeks now on my two doorbell pros. It sounds like I need to push for a replacement device. Please be patient if your device state's a number - it will update automatically. Re: Force Firmware to Update on Ring Video Doorbel... Force Firmware to Update on Ring Video Doorbell Pro. 1 was showing Up to Date until yesterday but is now showing version 2.1.01005 Snapshot feature isn’t working. Sounds like I probably have the latest version already and its a glitch in the way the software is rendering it e.g. Re: Force Firmware to Update on Ring Video Doorbell Pro on 3rd ring pro, same firmware, never shows up to date , and no snapshot capture,hard reset several times deleted app re installed bla bla bla numorous phone calls, suppose to hear from there advanced tech team not gonna pay for any monitering if it dont work getting frustrated I'm not sure how long it took to update. Ring Video Doorbell (1st generation), Ring Video Doorbell (2nd generation), Ring Video Doorbell 3, Ring Video Does Ring actually state the current firmware version anywhere? Mine finally says up to date. Not sure if it even matters but the inconsistencies regarding firmwares is mind blowing. My snapshot is also working now. Tom L, I seen your message about me being silly and thanking me for it and glad you got your doorbel pro working now with the latest update, I updated my Transformer with a Lows store bought one 24V 20VA even though Ring recammends 16V 30VA 24V at 20VA should be plenty and I have had my doorbel for about 6 days now and still have the original firmware, they tried pushing a update yesterday but it never went through because it still says 1.16.00272 and snapshot not available yet. Not sure if that means it is really up to date, I would prefer to the see the version, But hey..it is a change. They simply will not and will never admit they have a design problem. My RING doorbell is only working about half correctly and I feel this Firmware update may fix all my issues. you sure made sure to quickley point out it's wrong...lol! I guess we will never know what the problem is but as always the consumer gets the blunt of it every time. 1 was showing Up to Date until yesterday but is now showing version 2.1.01005, My other one which I am having issues with the Snapshot Capture Function is still showing 1.16.00272. This is just a theroy of mine and who knows if it is factual? I just received my firmware update overnight. I just received a new Ring Pro and the audio is still clipping. I am going to say you are correct sir and my theroy is wrong! So I have NO clue what firmware my spotlight camera is on, and NO clue what version my doorbell SHOULD be on. Seems pretty rediculous to me, and such an easy fix... publish current firmware version numbers and display what the "Up To Date" firmware version is along side the "Up To Date" status. Same issue here with ring pro, thanks for all your posts. Have you had any luck? Unscrew the mouth piece, blow into it, bang the hand piece on a table, hold it in the air and dance in a circle. They want you happy and with a working device and that is great customer support. I checked again a few weeks later and it finally showed "up to date". You'd think they'd have this easy stuff figured out by now... on 3rd ring pro, same firmware, never shows up to date , and no snapshot capture,hard reset several times deleted app re installed bla bla bla numorous phone calls, suppose to hear from there advanced tech team not gonna pay for any monitering if it dont work getting frustrated. Re: Force Firmware to Update on Ring Video Doorbell Pro. If I was a senior manager in product development there would be some individuals who would have lost their job by now. the server that ring probley uses allows the firmware to be pushed when your doorbell comes off trial mode. I do find it odd they are including snapshot in the basic version and not on the free one, I signed up for the Basic after my trial runs out. Well! lol! Re: Force Firmware to Update on Ring Video Doorbell Pro I have 2 Video Pro Doorbells at the same home. Thank you again. Force Firmware to Update on Ring Video Doorbell Pro When I check the Firmware Version in Device Health, it shows Version 1.16.00263 instead of "Up to Date" as it should. I was already on the plus plan though. Got a question? I’ve had the same issue, purchased new last week and can’t get the firmware to update. I’d have to say your theory is incorrect. Support has been brutal! It's like there write protected or they shipped out a bunch of prototypes instead of the original doorbells. I've spent 47 years in the tech industry, including some time at Google, and I've never seen anything like this. Just wanted to ensure it was the latest as I read there is a security issue with these doorbells if the firmware wasn't updated. Re: Force Firmware to Update on Ring Video Doorbell Pro. Re: Force Firmware to Update on Ring Video Doorbel... Force Firmware to Update on Ring Video Doorbell Pro. also they pay for everything for the replacment and they pay for the old part to be shipped back to them. At minimum Ring should publish firmware update numbers and information like other companies do. Re: Force Firmware to Update on Ring Video Doorbell Pro I’m having the same exact issue as @boygeenyuss with same firmware Version … Ok sir, does it work now? Still, no issues with either device, and Snapshot Capture finally appeared on NYE out of nowhere for all 4 of my cameras. That is suppossed to mean the Firmware needs to be updated. Okay as I was going over the plans and thinking why we are seeing problems updating this I balieve I may know what is going on. The technical support for this product has got to be embarrasing for Google. I’ve been on the phone and emailing with Tech Support over the last couple of days. Since yesterday it changed to version 'up to date'. I was checking it frequently for about 2 weeks and then stopped checking. I wonder if that is still the latest version and how we'll know if there is an updated firmware version since our doorbells aren't showing Up to Date. So it's rolling out slowly. Ring customer service reminds me of the old Bell Telephone service . Ring Video Doorbell (1st generation), Ring Video Doorbell (2nd generation), Ring Video Doorbell 3, Ring Video I think I got BRUSHED OFF He said someone would look into it and then update it later for me? It looks like ring pushed out a patch to fix this overnight. if you look at the basic version of the plan you get snapshot so you won't get this until the trial ends and your plan becomes active then you should see the update. I tried support on another issue I was having and they weren't much help. Hey everyone, for what it's worth, I spoke to support earlier this week about something unrelated and she advised, despite showing the version number, my DB Pro and Wired SuC are both up to date on v. 2.1.01005. I have 2 Video Pro Doorbells at the same home. but it is a theory, I just don't see how some of these are not updating and others are because there all built the same? At least after makig you dance like an indian (american indian) they would allow you to trade it for a new one free. I'm keeping the sucker and if the thing updates it updates , if it don't then oh well! Use our Search bar at the top for quick results. My doorbell is now showing “up to date” and the snapshot feature is working. It is regularly updated by Ring to improve the reliability and functionality of your device. Ring Chime and Chime Pro Note: Do not press the setup button or remove the device from power while it is updating.
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