simplisafe customer reviews

I had no clue who was coming into my home. Unsubscribe at any time. Very poor customer service. I found the base station to be very loud, although dropping an empty cardboard box on top of it muffled the sound enough that I could stand to be in the same room as it. Take your business elsewhere! They're add-ons. Fire and environment sensors are also available. For $10 more per month, the Interactive plan adds SMS and email alerts, the ability to use the Online Dashboard for finer control of the system (more on that in a minute), and the app to arm and disarm the system. Didnt even give me an option to pick a convenient time. You do have to pay for the equipment, but packages are highly customizable, and the DIY installation is easy. Pushed them hard and they finally coughed up the rest but will wait to see if it shows up in my credit card refund. The system arrived and four of the batteries were dead. The only "bad" thing I've noticed is the doorbell camera is way more sensitive than my last non-Simplisafe doorbell camera (initially we got tons of notifications daily). The base station finally broke down without my knowledge. I let the alarm sound for about 15 seconds and then entered the code to turn it off. Find more Security Systems near Simplisafe. ConsumerAffairs is not a government agency. This page works best with JavaScript. Difficult to travel 2000 miles everyone a camera goes out.Why don't they have remote diagnostics in their cameras??? As I have noted, I was happy with SimpliSafe's service but I believe that SimpliSafe's customer service and product quality has not been expanded at the same rate as SimpliSafe's market growth (you can purchase SimpliSafe at Sam's Club and Amazon, etc). I decided to make the system whole and started ordering other parts that I thought would complete my system. I have stayed home for three days this past week waiting for deliveries that were never going to come. I just got my check today. It also enables environmental monitoring and professional alarm monitoring, although in the event of an alarm, you only get a phone call to tell you that something has happened. If you want to make sure kids aren’t raiding a cupboard, for example – it’s a neat trick. You no longer need to consult the user manual for setup instructions. The installer did a fair, but slightly flawed job. The non-contract options were ridiculously priced and none of them had an option to pause the service (I planned only to work on this house for 3-4 months, and then turn off the monitoring service and take the security equipment with me once the home project was done). We’ll always tell you what we find. He is both a Certified Exam Security Professional and Certified Protection Professional. If a sensor is triggered, SimpliSafe will contact you, and if you don't provide a safe word that you designate during setup, police will be dispatched. Try One of These Top GPS Devices, LiftMaster WLED Belt Drive Wi-Fi Garage Door Opener Review, SimpliSafe Revamps Home Security System, Adds Alexa Support. I am not happy with this system or with SimpliSafe and I will not recommend their product to anyone. No tools. I called again, waited 17 minutes. If you can swing the extra $10 over the Standard monitoring plan, the ability to customize and control your system from anywhere, offered in the app and online dashboard and app are worth the price. It's also quite smooth, and never suffered choppiness in my testing—despite the fact that the camera only operates on the 2.4GHz band. Prices for additional hardware are reasonable when you consider that extra entry sensors cost $27 each with the DIY Abode iota system. Maybe use another vendors sign or generic if it is that important to tell everyone. We can easily check on our pets and the house with these camera … I would recommend this system to anyone. It lets anyone add a home security system in less than an hour, learning to use it is a breeze, and you don't have to sign any contracts to get access to affordable 24/7 monitoring plans that can be turned off at any time. Someone managed to steal his truck and be completely undetected by the camera in that timeframe. SimpliSafe is the most unreliable scam ever. No drilling. Thanks! I chose the prompt for tech support and after a considerable wait a lady named Jennifer pick up, I explained my reason for the call, she wasn’t there anymore and I was still speaking, the line was still connected, imagine that. This should not be a thing. In many ways, SimpliSafe is a more accomplished alarm system that the Ring Alarm, but only if you pay for the highest Pro Premium monitoring plan. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. You can also buy optional panic buttons, which let you set off the alarm if you believe that your home is under threat. Push-based alerts and a live camera feed are free. However, being able to do all of this through the app would have made a lot more sense. There are other systems out there now better than this company. FAQ. The, Prices for additional hardware are reasonable when you consider that extra entry sensors cost $27 each with the DIY. Pushed them hard and they finally coughed up the rest but will wait to see if it shows up in my credit card refund. SimpliSafe says that 95% of call-outs are solved within 15 minutes. Are you fn serious right now Simplisafe? Setup requires placing the base station in a central location within 400 feet of your sensors and 100 feet of your keypad(s), and plugging in the included power cord. I spent 5 days with their tech support only to find out that the app to download the QR code doesn't work on iPhone. The volume can be adjusted on the keypad or in the app. Setup is easy and consists of entering your wireless network details and scanning a QR code in the app. SimpliSafe offers month-to-month contracts, so you don’t have to commit to a long-term contract. Their 24 hr customer service is a farce. Didnt even give me an option to pick a convenient time. with Simplisafe, bought my package but none of them were a great fit. I'm so sorry that happened to you. The entry sensor (£14.99) is a well-priced window and door sensor, that consists of the main sensor and a magnet. SimpliSafe Reviews. They are still charging me monthly. $126.75 has yet to be refunded. It makes sense to have a minimum of one entry sensor per door and easily-reachable window, and put motion sensors in larger rooms or areas a thief would have to walk around, such as hallways. I love being able to remote arm/disarm from the app with the click of a button, create new pin codes for workers that come in, etc. Most complaints relate to customer service and problems processing refunds. We're a sharp crew of experienced electrical specialists with a passion for progress through solar power. We will spend 45 minutes to 1.5 hours on the phone with customer service and again in 3 days it's broken. And you can view a live video feed any time in the mobile app or the desktop dashboard, though the latter requires a Flash-enabled browser. The biggest upgrade that comes with the new SimpliSafe is the design of the system hardware. Get a security system, and perhaps some cameras, but definitely get renters or homeowners insurance. I've tried about 15 times, doing various resets suggested in their online forums, with no success. Update: I got another canned email yesterday and replied "is anyone going to assist me with my concerns?" He said " you entered the code to disarm the system and we don't call when you enter the code to disarm after an alarm".REALLY??? The next day September 1st nothing came and later that afternoon I spoke with tech support and asked for a supervisor, Got Kayla **. 2. I just started using it, so I will keep posted if anything goes wrong. 3.6 out of 5. Read honest and unbiased product reviews from our users. "Needed to order special remote control. The way this was handled is absolutely UNACCEPTABLE! SimpliSafe designs home security systems that are wireless, cellular and user-friendly. I…", "Our company uses American Alarm for Fire, Sprinkler, Security, and Secure door Access monitoring services. The big players like ADT focus on heightened innovation and efficiency, while the smaller, home-grown companies spotlight exceptional customer service and ease of use. They sent us the pieces with expired batteries - not a big deal but not a good look on them. Thanks for nothing Simplisafe. We use industry standard tests in order to compare features properly. They continue to bill my credit card. It took a few weeks to fine tune it, but since then, it's worked about as perfect as I could have hoped. In my testing over the course of several weeks, all entry and motion sensors worked properly, and the base station and 105dB siren did their jobs of loudly announcing accidental breaches—and SimpliSafe's monitoring service contacted me promptly each time. System was wildly unsuccessful. Adequate system, non-existent customer service. The traditional vendors locking me into a plan doesn't make sense and the cost to buy the equipment for the non-contract didn't make sense either. Nothing. Unlike other sites, we thoroughly test every product we review. The base station finally broke down without my knowledge. So far, so normal, but SimpliSafe has an impressive range of extras, too. I bought two of these systems. I've been dealing with alarm systems as an installer for a while. I've seen several comments on social media about that and it's understandable why someone would be annoyed. The house was being worked on actively and as you know thieves like to break into a construction site and steal tools and materials (I've seen enough horror stories on this to try and not become another statistic). I only get canned emails back from "dave" saying they are hadnt received a signal. Reviewed in the United States on June 27, 2016. Was sent out another base station that was previously used. There's still no support for Zigbee, Z-Wave, IFTTT, or other home automation protocols. Problem was they could not process the payment because they put in a guess for the credit card expiration date because they had a card from three years ago.When you get monitoring you have to give them a safe word, a word that you have to tell them when they call if your alarm goes off. https://www.safehome.org/security-systems/simplisafe/reviews The next day that order never came and so on September 3rd I called tech support again and spoke with Scott N, ext**. The third order was from Simplisafe direct, and that's where they fell apart. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. Thanks for not working when we needed you most. They sent me more equipment that I paid for then told me that it wouldn't work and I needed a new upgraded base which wouldn't work with any of the current contacts. Unfortunately the unit does not work as expected, Reviewed in the United States on January 8, 2018. When looking at my SimpliSafe service online it showed that most of my devices were malfunctioning or offline. Suggest verifying tech availability prior to ordering in. Keep an eye on your email for tips, offers and more. It uses a cellular connection through Verizon and T-Mobile. Customer service is absolutely pathetic! If it happened once or twice that would be one thing ... but it happens regularly and Simplisafe simply isn't there to help.Don't waste your money. Nicely sized, round backlit rubber buttons replace the tiny oval ones on the old keypad.

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