three customer care

Three customer service is an utter disgrace , I have spent weeks on hold being passed about , lied to and simply ignored. © Hutchison 3G UK Limited 2002 - Present. Three Ireland (Hutchison) Limited. After months of trying to correct an old address they had 4 years ago,wasting hours every morning on "Live Chat" where the staff don't understand you, wrong deliveries to old address despite emails to proof with photo address IDs etc..... ad nauseum... now to add insult to injury, they have started charging the wrong, excessive amount via my monthly direct debit. Systems are down , all of them except the ones where you can pay a bill or join three, convenient. The worst possible customer service ever! Hi there. See up to 12 months' worth of bills and charges. Their customer service is AWFUL! From your Three phone. Glasgow. 1800 200 017 or. I wasted a whole year on a network that can't even offer 4g in London, had to switch to 3g and speeds of 1mb or less. Been with three 7 years now, last 12 months they have become unreliable signalwise, and not as good value for money as before, and after a very poor customer service conversationthis evening and actually being insulted by the person I spoke too I ended up requesting a pac code and have just switched to vodafone via uswitch will give them a try instead. Even after finishing my contract and waiting for the new iPhone 12 to come out, three still charged me my full monthly payments even tho the phones been paid off? From help choosing the right device to getting it set up, we’re here to help. * 333; From another phone.     6. Kniffliger wird es bei komplizierteren Fällen. It does not matter why or how many times you called the customer service, they are never able to sort any problem out and always trying to give your problem to the next colleague until someone just suddenly hang up your call phone.As soon as my contract will end up I will definitely change network.The reception is really bad in certain part of London and for some reason they are always working on the network which means it will not work.It’s a waste of time, patience and it’s not worthy for the money you spend. I'll have to forcefully cancel the direct debit by calling my bank, and hope they don't start drawing money from the credit card, and that my credit score isn't affected.A poor excuse of a company. Share. I’ve spent 3 months trying to cancel my contract due to the lack of knowledge the employees have. We’ve got loads of amazing offers for you and we can’t wait to share. Our Business Advice Team is on hand to discuss how we can help your business. Honestly do not buy a sim plan or phone from Three, it will stress you out even more trying to get answers. 28/29 Sir John Rogerson's Quay, Dublin 2. *** Standard roaming costs apply. Check out the latest phones, services, and offers with Three Live. Three. Broadband from Three lets you take your business anywhere. We'd like to check this closely for you, let us know more on FB or Twitter @ThreeUKSupport page we'll get on the case - Salman, We're sorry to hear you're having issues, we’re in the process of updating our whole network to improve our 3G/4G sites and get us ready for the future. Find out everything you need to know about the latest Huawei and Google announcement. This won't end. NEVER AGAIN, WORST CUSTOMER SERVICE EVER AND VERY UNHELPFUL!! You've already flagged this Reply from Three. I kept getting calls from Three from a number that starts with 0800 that I owe the money etc. You should start to see a better service soon. I'm hauling the idiot in charge @ your Maidenhead office to court. For airtime and sim complaints: Ombudsman contact details: Fax: 0330 440 1615 Phone: 0330 440 1614 Textphone: 0330 440 1600 Online: Ombudsman's website. If you’re a broadband customer and don’t have a Three mobile, call 0333 338 1003. It was my mistake to choose. Would I recommend three? Hutchison 3G UK Ltd. Empower your workforce to work securely from anywhere on any device. Instead they cancelled my direct debit (without explaining this to me or with my consent) 2months later my bill had increased by £5. 4. How much will it cost me to call another country? I finally got through to someone , but it sounded like he was hanging out of a train whilst escaping a raging barking dog, ridiculous. Looking for something new? 2020 has been a transformative year, in ways we could never have imagined back in January. How do I make sure I’m not charged when I’m travelling? I asked to pay for my bill twice in September. * 500; Call from another phone. 28/29 Sir John Rogerson's Quay, Dublin 2. I contacted them, reported the low speeds and they responded (with a lie I think) that there are works carried out etc and that it should be back to normal soon. Accessibility Team. Welcome to Three Bill Pay. Great! And that's where the horror starts.The cancellation was accepted, I was told to return the modem once I receive the return envelope within the next few days, I was told there is nothing to pay and thank you for being with us. At Three we always want to make sure you have a great experience and we hope that you'll never have reason to complain about our services. How do you explain that ? We have rang over 5 days now and the customer services are avoiding the problem. Go with any other company but not three.co.ukI'm not a negative person and have never posted a bad review until now after 2 months of no resolution.David. We'd hate to see you go, can call us on 333 & we'll surely check the best offers in store when new Iphone 12 deals are live - Salman, Hey Patrick, that's definitely not the experience we'd want for you.     3. Keep browsing if you’re happy with that, or see Three always try to provide the best possible expierence to existing and potential customers. Im Customer Service kommunizierst du mit dem Kunden vor allem auf drei Kanälen: E-Mail/Live-Chat; Telefon; FAQ; Die meiste Zeit deines Arbeitsalltags wirst du mit der Beantwortung von E-Mails verbringen. on the chat function but apart from asking about a 100 security questions none of them could answer why my payment couldn't be taken or why I couldn't log onto my account I set up. Remember, you can always use the Three app or go online to choose your upgrade hassle free. G2 9AG. I phoned Three and they said there is nothing to pay and that I should ignore the letter. It’s creepy to say that I have your contact yet to finish. How do I check my price plan? Device Support. It underpins our relationship with you and dictates how we run and grow our network and services, most importantly, it frames how we deal with and respond to you. Learn more. I ordered a SIM pack for a 12-month 1 GB data contract. If you've got questions, we're here to answer them. Hey Judith, we're extremely disappointed to hear that. Soon after that, I received my first letter saying I owed them money and that the contract is still running. Visit Three Store Now, Check out the latest phones, services, and offers with Three Live. If you’d rather have a chat to an advisor, call us on,     1. In a way, it has opened the door for us... read more, For retailers, so much has changed in a short period of time from when shops closed their shutters in March to the gradual reopening over the summer. Close Open navigation. Chill out with a live stream from our store, straight to you. How do I make sure I’m not charged when I’m travelling? Three Business is here to help you and your business. Special offers for existing Three customers. Systems are down , all of them except the ones where you can pay a bill or join three, convenient. Check the number and try again. I finally got through to someone , but it sounded like he was hanging out of a train whilst escaping a raging barking dog, ridiculous. Three Business is here to help you and your business. Live chat is open 8am - 11pm Monday to Friday 9am - 11pm Saturday and Sunday. Three is the worst network provider I've ever been with, unfortunately I had to stay with them throughout my contract of 2 years but whenever I had Internet problems (even tho paying for unlimited Internet) the only support I would get from three is to restart my phone and order a new chip, most of the time this didn't work. Store locator. Three Ireland (Hutchison) Limited. Enter postcode to find your nearest store. PO Box 333 Before the expiry date was due they sent me a message in well good time for my options and 1 of the options was if I did`nt do anything my contract and payment will remain the same. 1. I keep going over my allowance. We’re in the process of updating our whole network to improve our 3G/4G sites and get us ready for the future along with 5g rollout. Absolutely not! Stay in touch when abroad with Three Business, with roaming in up to 180 countries worldwide.     2. Live Chat is open 8am to 8pm Monday to Friday, and 9am to 6pm Saturday and Sunday. I did contact Three again and explained the whole thing over again. Avail of our Daily Passes, giving you 300MB of data per day and unlimited calls in selected countries. Great! Covid is not a plausible excuse. HOW HARD IS IT TO CHECK THE INFORMATION AND TAKE THE CORRECT AMOUNT FROM MY BANK?!?! I`m a genuine three customer.I was originally a vodaphone customer and believe me when I say the rating for that place speaks the truth, they are vile and liquidation would be the best solution for them trust me.Back to three 3Never had any issues and what I pay for i`m totaly delighted with them. Get a great deal from your current account with our range of exclusive offers. Managing cookies ** 0333 338 1001; From abroad. I want to know more about call charges.

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